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Are there refunds/returns/exchanges?
Ready-made items may be returned within 7 days of receiving the item if unopened, unworn, and in the original condition with every additional accessory including the packaging supplies.
All made-to-order and bespoke sales are final unless explicitly stated otherwise.
You can view our full refund policy here
How can I request access to the bespoke catalog?
Hard copies of the Bespoke Catalog are not available for sale. You can request a PDF version of the catalog here
What is the turnaround for a bespoke item?
Turnaround times vary depending on factors such as the availability of desired materials, how difficult a design may be to accomplish within a certain time frame, and demand. If there are any issues with the production or sourcing of materials, we will contact you with available options before moving forward.
Can I order a bespoke item with vegan or cruelty-free materials?
The relationship leather has with mortem is an important aspect of the brand's image. With that in mind, I am committed to sustainability, ethical resourcing, and using quality materials to create accessories that are intended to last a lifetime. You can view our compliance with CITES regulations here